Erica Sands, the Senior Director of Product Management at Sagent, joins us to discuss her nearly two-decade journey in the mortgage industry and her transition into fintech. Erica shares how her extensive experience and education in business administration and finance have equipped her to lead Sagent in developing the industry’s first cloud-based mortgage servicing system. We delve into her passion for automating processes to solve challenging problems and her dedication to her team’s success.  

Erica shares her experiences and challenges in the financial services sector, providing a wealth of knowledge for anyone interested in product management, financial services, and digital transformation. The conversation covers the differences between loan origination and servicing, the benefits of microservices architecture, and the complexities of regulatory compliance in the industry. Erica also delves into her personal career transition into product management and offers advice for those looking to follow a similar path.  

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Inside the episode…

• Erica’s transition from the mortgage industry to fintech and a focus on product management and development. 
• The critical role of domain expertise and a solution-oriented mindset in successfully moving into product management.
• The development of the first cloud-based mortgage servicing system
• The importance of automating end-to-end processes in the lending industry 
• How Erica’s education in business administration and finance drives her work
• Future trends in mortgage servicing and fintech  

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