In this episode of Dinosaurs vs. Disruptors, Dr. Ryan Hungate and Barbie Elmore, Senior Director of Product Management at Henry Schein One, debate one of the biggest operational headaches in dentistry: dental RCM, insurance verification, and whether AI can finally reduce the burden on front-office teams.
Joined by Zach Shelley, President of Zero Dental Billing, the conversation explores why payor data is still inconsistent, why insurance verification often still requires a human touch, and where technology, automation, outsourcing, and AI agents may fit into the future of revenue cycle management.
The episode covers:
Why dental insurance verification still depends on manual calls in many practicesWhere AI and automation can help — and where they still fall shortHow better data, payer accountability, and smarter workflows could improve patient experience and practice efficiencyAnd if you tuned in last week, the results are in: Disruptors win the debate on AI in the dental office.
Dinosaurs vs. Disruptors is a dental industry debate podcast by Henry Schein One.