On this episode of Direct from the Expo, Craig Durr interviews Rich Bayes, Senior Director and Head of Product for Cisco Collaboration Devices, live from InfoComm 2026. Their conversation explores Cisco's vision for the AI-powered workplace and how collaboration devices are evolving into intelligent infrastructure for hybrid work. Rich shares insights into Cisco's latest innovations across AI-enabled meeting experiences, collaboration hardware, cloud management, and IT operations, highlighting how the company is connecting devices, data, and AI to create smarter, more adaptive workspaces.