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ID: 58760

Title: Fresh Customer Service: The Executive Summary

Author: Michael D. Brown

Narrator: Michael D. Brown

Format: Unabridged

Length: 01:16:00

Language: English

Release date: 01-01-08

Publisher: Made for Success

Genres: Business & Economics, Negotiation & Communication

Summary:

It goes against all you were taught in business school and many of the books you've read and it's the key to turning customers into loyal customers. Not only will they faithfully return to you, they will become brand ambassadors who spread the word about your products and services far and wide. Fresh Customer Service proves that if you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, and treat them like they are #1, they, in turn, will unleash a passion to serve your customers like they have never been treated before. Your employees will offer a world-class customer service experience to everyone who enters your place of business. Implement the 6.5 Fresh Steps of Fresh Customer Service® in your organization, and you will soon see how fully engaged, totally committed employees result in return customers who spend their money on your products and services again and again. Not only does this increase retention and sales—it also means a bottom line that reflects sustained and profitable results.

Contact: [email protected]

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ID: 58802

Title: Abundant Life of Purpose

Author: Chris Widener

Narrator: Chris Widener

Format: Unabridged

Length: 00:44:00

Language: English

Release date: 01-01-08

Publisher: Made for Success

Genres: Self Development, Health & Wellness

Summary:

Let one of America's top motivational speakers and authors help you discover a life of power by showing you how to find your purpose and live it out! Subjects include your life as it was intended to be, developing a purpose statement for your life, living from your strengths, goal-setting, time management, and discipline.

Contact: [email protected]

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ID: 58776

Title: Conversational Charisma

Author: Brad Worthley

Narrator: Brad Worthley

Format: Unabridged

Length: 00:48:00

Language: English

Release date: 01-01-08

Publisher: Made for Success

Genres: Self Development, Health & Wellness

Summary:

Brad Worthley is one of the leading experts in the field of how other people perceive the things that we say and do. You will learn innovative new ways to communicate with other people so that their perception of you becomes one of power, which can help you achieve your dreams. Subjects include how we judge each other, the three levels of listening, pedestal words, and five primary conversational behaviors.

Contact: [email protected]

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ID: 780043

Title: Oorlog in de oudheid: Een Hoorcollege over Veldtochten En Veldslagen in De Klassieke Wereld

Author: Henk Singor

Narrator: Henk Singor

Format: Unabridged

Length: 04:51:16

Language: English

Release date: 01-01-08

Publisher: Findaway Voices

Genres: Non-Fiction, Education

Summary:

Hoe voerden de oude Grieken oorlog? Op welke wijze organiseerde Alexander de Grote de lange veldtochten, de bevoorrading van zijn soldaten en welke middelen had hij om zijn opgebouwde rijk te verdedigen? Hoe organiseerden de Romeinen hun strategische communicatie en hoezeer verschilde die van de Grieken? De legers van de Grieken en Romeinen bestonden vaak uit huursoldaten en waren meestal lang onderweg. Henk Singor verhaalt over de militaire geschiedenis van het archaïsche Griekenland tot en met het Romeinse Keizerrijk, met oog voor details van het soldatenleven.

Dit hoorcollege kwam tot stand in samenwerking met Studium Generale Universiteit Leiden.

Inhoud

College 1

H1. Homerische oorlogvoering

H2. Het Archaïsche Griekenland (7de 6de eeuw)

H3. klassieke periode: oorlog te land in de 5de eeuw

College 2

H4. Ontwikkelingen in de 4de eeuw voor Christus

H5. De opkomst van Macedonië onder Filipponos en Alexander

H6. Alexanders veroveringstocht (327.50-323)

College 3

H7. Hellenistische oorlogvoering (eind 4de eind 1ste eeuw voor Christus)

H8. Rome en Romeinse oorlogvoering tot in de 2de eeuw voor Christus

H9. De laatste eeuw van de Romeinse Republiek

College 4

H10. Augustus en de reorganisatie van het rijk

H11. De bloeitijd van het keizerrijk (1ste en 2de eeuw)

H12. Veranderingen in de 3de eeuw na Christus

Contact: [email protected]

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ID: 58579

Title: Worst Motivational Speaker in America

Author: Dr. Joe Malarkey

Narrator: Dr. Joe Malarkey

Format: Unabridged

Length: 00:40:00

Language: English

Release date: 01-01-08

Publisher: Made for Success

Genres: Self Development, Health & Wellness

Summary:

Joe Malarkey's "Choose to Lose" is a one-man show written and performed by George Campbell. Laugh your way past traditional thinking; Discover one powerful technique to defeat fear of failure; and, Realize life is too important to be taken seriously

Contact: [email protected]

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ID: 58799

Title: Be More: Becoming All You Were Meant to Be

Author: Naomi Rhode

Narrator: Naomi Rhode

Format: Unabridged

Length: 00:58:00

Language: English

Release date: 01-01-08

Publisher: Made for Success

Genres: Self Development, Health & Wellness

Summary:

Subjects include being a person of influence, values beyond validation, and life choices & balance.

Contact: [email protected]

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ID: 58778

Title: Connecting: High-Powered Strategies for Successful Communications

Author: Elizabeth Jeffries

Narrator: Elizabeth Jeffries

Format: Unabridged

Length: 00:57:00

Language: English

Release date: 01-01-08

Publisher: Made for Success

Genres: Self Development, Health & Wellness

Summary:

Subjects include the ten patterns for losing control of your life, the power of self-belief, emotions and success, and taking control of your circumstances.

Contact: [email protected]

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ID: 58717

Title: Making a Difference-12 Qualities that Make You a Better Leader

Author: Dr. Sheila Murray Bethel

Narrator: Dr. Sheila Murray Bethel

Format: Unabridged

Length: 01:03:00

Language: English

Release date: 01-01-08

Publisher: Made for Success

Genres: Business & Economics, Management & Leadership

Summary:

When the pressure is on you must be at your very best. Your ability to focus on the strongest leadership qualities that guide, encourage and inspire others is what will get you through difficult times. Dr. Sheila Murray Bethel will help you focus on the guiding philosophies and skill sets you need to build people and organizations in times of pressure. Being a leader who can stand the test of time, one who can act quickly and decisively while helping followers keep the situation in perspective is a rare gift that you can develop.

Contact: [email protected]

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ID: 58624

Title: Speak with Confidence - Thinking on Your Feet

Author: Dianna Booher

Narrator: Dianna Booher

Format: Unabridged

Length: 00:42:00

Language: English

Release date: 01-01-08

Publisher: Made for Success

Genres: Self Development, Health & Wellness

Summary:

Subjects include thinking on your feet with a four-part format for organizing and stating opinions and positions clearly and memorably, responding to difficult questions such as in a meeting or after a presentation as well as one on one with specific techniques that help you get your point across, as well as presenting your ideas in a way that builds credibility, rapport, and presence. Additionally, you will learn how to offer extemporaneous comments authoritatively and persuasively.

Contact: [email protected]

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ID: 58794

Title: Bring Service and Sales Together

Author: Brad Worthley

Narrator: Brad Worthley

Format: Unabridged

Length: 00:36:00

Language: English

Release date: 01-01-08

Publisher: Made for Success

Genres: Business & Economics, Marketing & Advertising

Summary:

Many people believe that sales and service are two separate functions, and treat them that way. This session will change the way you think, and make them a single process. You will learn how to exceed the customer's expectations, build an emotional attachment with them, and also learn how to close the sale with very little extra effort. Targeted to internal or external sales cultures, from any industry, at any level.

Contact: [email protected]