Customer success is the heartbeat of SaaS companies. It's what keeps customers happy, loyal, and coming back for more. But where is this essential function headed?

We sat down with a respected customer success leader, and not just any leader, but one of SuccessHACKER’s top customer success leaders. Meet Vishal Arya, a distinguished customer success leader, and Principal Customer Success Manager at Docsumo.

In this far-reaching conversation, we speculated on the evolution of customer success, including the impact of AI on CS.