SaaScast

In this episode of SaaScast, Mike Dry, VP of Customer Success at Dealfront, dives deep into the common pitfalls companies face when trying to tackle churn and how to avoid them.

Customer success is the heartbeat of SaaS companies. It's what keeps customers happy, loyal, and coming back for more. But where is this essential function headed?

We sat down with a respected customer success leader, and not just any leader, but one of SuccessHACKER’s top customer success leaders. Meet Vishal Arya, a distinguished customer success leader, and Principal Customer Success Manager at Docsumo.

In this far-reaching conversation, we speculated on the evolution of customer success, including the impact of AI on CS.

Join RevOps expert Nicholas Gollop and discover how RevOps revolutionizes decision-making and scales success in the SaaS industry, with the following key talking points:

🤔 What is RevOps?

🤝 How does RevOps facilitate alignment?

⏰ What does the day-to-day work of a RevOps leader look like?

Dive into these top insights right here. 🎧