Ombuds are an important part of the dispute resolution system, and often an integral part of both conflict resolution and grievance systems within organization and within other systems. This episode features Ryan Smith, assistant university ombudsperson at Michigan State University, and Hector Escalante, university ombudsperson director at UC Merced. Join them in part 1 of this two part series as they dive into the role of an ombuds in an organization.

Episode Transcript