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Dixa's Tue Søttrup on fixing siloed product and support teams, how to build and scale customer support and creating better customer experiences in SaaS
Tue Søttrup is the Chief Customer Experience Evangelist at Dixa, and has more than two decades of experience leading customer support teams at technology companies.
Dixa has raised +$160M to help companies deliver better customer support, and in today's episode you'll learn how SaaS companies can deliver better customer experiences by fixing the gap between product and support teams.
You'll also hear Tue's take on the best way to build and scale customer support from scratch for new founders.
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By Daniel BakhTue Søttrup is the Chief Customer Experience Evangelist at Dixa, and has more than two decades of experience leading customer support teams at technology companies.
Dixa has raised +$160M to help companies deliver better customer support, and in today's episode you'll learn how SaaS companies can deliver better customer experiences by fixing the gap between product and support teams.
You'll also hear Tue's take on the best way to build and scale customer support from scratch for new founders.