February 09, 2023

Do they really need to re-confirm my address? An Online Merchant's dilemma - A Conversation with Abigail Bishop, Head of External Relations, Scam Prevention, Amazon

27 minutes

In Episode 8 of Scam Rangers we address scams that abuse large brands to create trust with victims and manipulate them into taking action quickly. Some examples are address confirmation scams, account charge scams and account lockout scams, all designed to drive a quick response and give away personal or financial information to criminals. Abigail Bishop gives concrete advice to online merchants on what they can do to protect their customers, focused on secure communication and collaboration with internal and external stakeholders.

This podcast is hosted by Ayelet Biger-Levin, who spent the last 15 years building technology to help financial institutions authenticate their customers and identify fraud. She believes that when it comes to scams, the story starts well before the transaction. She has created this podcast to talk about the human side of scams, and to learn from people who have decided to dedicate their lives to speaking up on behalf of scam victims and who take action to solve this problem. Be sure to follow her on LinkedIn and reach out to learn about her additional activities in this space.

...more