Amas and Bob discuss chatbots: <ul> <li>With a 67% failure rate, is it worth it to keep them?</li> <li>What can be done about the disconnect with omnichannel?</li> <li>There is a secret to not worrying about your customer experience. </li> </ul> And much more... To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv

Amas and Bob discuss chatbots: With a 67% failure rate, is it worth it to keep them? What can be done about the disconnect with omnichannel? There is a secret to not worrying about your customer experience. And much more... To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv

Do we need to get rid of chatbots?

This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

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This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world's best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

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Do we need to get rid of chatbots?

Do we need to get rid of chatbots?

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