Jeremy Bradley cuts to the chase this week: Interacting with people has become such a pain. It's not necessarily the people themselves, it's the channels and platforms that facilitate the contact. JB discusses the frustration of having a simple question or concern but the never-ending runaround as a customer to come to a conclusion. It leads to another rant about customer service -- or "customer experience" as it's commonly known. Why isn't the customer number 1 anymore? Do you find that companies tell you, the customer, "no" more and more often nowadays? Do you find the service employee puts an effort into finding answers if they don't know?