Renaud and Adrian discuss the unwelcome scenario of recurring quality problems from your outsourced supplier who's handling your manufacturing in China. They cover your quality standard, 6 tips on how to handle common recurring quality problems, and several reasons WHY these issues might be happening in the first place.

00:00 - Greetings and introducing the topic: What happens if you have repeated quality issues from your manufacturing supplier?

01:57 - YOU need to make sure that the supplier understands your quality standard first.

03:46 - Tip 1. Always inform the supplier clearly how and why they went wrong.

08:18 - Tip 2. Give feedback on issues as early as possible during production.

10:44 - Tip 3. NEVER accept quality lower than your standard, including making an exception.

14:00 - Tip 4. Clearly define your quality standard including critical, major, minor, and non-defects.

22:01 - Tip 5. Set AQL limits (i.e. tolerances for defects) that correspond to your quality standard.

26:09 - Tip 6. Switch to a newer better supplier.

31:46 - Why product design issues could actually be the cause of your troubles.

33:43 - Why poor manufacturing might be the cause.

37:08 - Why your supplier's suppliers might be the cause.

41:27 - Wrapping up.

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