Lee has placed a pole on LinkedIn asking when you start your lean journey what is the ultimate measure of success? Is it the tools that you introduce? Is it how people feel? Is it about the output or performance of the process? Currently there are two leaders, feelings and output.

An interesting result bearing in mind not many people start a change process to improve the engagement of their people. When we acknowledge the importance and engagement of people, do we really honestly respect them and ourselves?

 

KEY TAKEAWAYS

• Do we properly engage with our people or respect the time of our people, always turning up on time for group meetings?
• The reason we invest in tools and methods is to create an environment for people to flourish, but we don’t often regard the process from that perspective.
• Lean practitioners and improvement practitioners are trained in tools, they’re not trained in influencing people, building relationships, empathy, building trust, better communication which are skills required to develop great teams.

 

BEST MOMENTS

‘When I wrote the question this is what I was expecting but maybe not as much on the people's side because, typically, when people start a lean initiative or an improvement initiative it is to fix a particular metric.’

‘We become so fixated on the tool that we are trying to shoehorn in or introduce into the process that really the people element goes a little bit wayward.’

‘A lot of the guests that I’ve had on this podcast have in the later stages of their career recognised the importance of this.’

 

VALUABLE RESOURCES

Business Problems Solved Podcast         

 

ABOUT THE HOST

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

 

CONTACT METHOD

You can contact Lee Houghton on 07813342194

[email protected] 

https://www.linkedin.com/in/lhoughton/