Amas and Bob have a great conversation about the following: <ul> <li>Does the 'effortless experience' still apply today?</li> <li>Your customer experience efforts depend on where you are on the experience journey.</li> <li>They revisit chatbots to answers a listeners question. </li> </ul> And much more... To learn more about Amas, Bob and the show, visit <a href= "http://www.contactcenter.tv">www.contactcenter.tv</a> <a href= "https://www.amazon.com/s?k=effortless+experience&hvadid=77790498799909&hvbmt=be&hvdev=c&hvqmt=e&tag=mh0b-20&ref=pd_sl_7ir34i46vs_e"> Effortless Experience</a> <a href= "https://www.amazon.com/one-wants-Customer-Service-Manifesto/dp/0578227258/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1615917776&sr=8-1"> No One Wants Customer Experience </a>

Amas and Bob have a great conversation about the following: Does the 'effortless experience' still apply today? Your customer experience efforts depend on where you are on the experience journey. They revisit chatbots to answers a listeners question. And much more... To learn more about Amas, Bob and the show, visit www.contactcenter.tv Effortless Experience No One Wants Customer Experience

Amas and Bob have a great conversation about the following: <ul> <li>Does the 'effortless experience' still apply today?</li> <li>Your customer experience efforts depend on where you are on the experience journey.</li> <li>They revisit chatbots to answers a listeners question.&nbsp;</li> </ul> And much more... To learn more about Amas, Bob and the show, visit <a href="http://www.contactcenter.tv" rel="noopener noreferrer">www.contactcenter.tv</a> <a href="https://www.amazon.com/s?k=effortless+experience&amp;hvadid=77790498799909&amp;hvbmt=be&amp;hvdev=c&amp;hvqmt=e&amp;tag=mh0b-20&amp;ref=pd_sl_7ir34i46vs_e" rel="noopener noreferrer"> Effortless Experience</a> <a href="https://www.amazon.com/one-wants-Customer-Service-Manifesto/dp/0578227258/ref=tmm_pap_swatch_0?_encoding=UTF8&amp;qid=1615917776&amp;sr=8-1" rel="noopener noreferrer"> No One Wants Customer Experience&nbsp;</a>

Does the effortless experience hold up?

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

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This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world’s best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

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Does the effortless experience hold up?

Does the effortless experience hold up?