The IT helpdesk operation in most organization has mostly been ad hoc and reactionary. It has also been given the glamorous title, "service desk" with "ITIL" expected to provide a virtual weapon and the department to become a proactive army that anticipates and annihilates enterprise wide IT problems. Is that truly the case?

Guest 1: Barry Carter, Corporate Information Officer (CIO), Alliance Data Systems

Guest Bio: https://www.ciotalknetwork.com/contributor/barry-carter/

Guest 2: Vinny Licht, Chief Information Officer, TAUCK WORLD DISCOVERY

Guest Bio: https://www.ciotalknetwork.com/contributor/vinny-licht/

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