Humanity has achieved so much by doing things differently every now and then, and doing more things differently is what’s going to ensure its survival moving forward. It’s paradoxical that while this might seem like a no-brainer, many humans do, on the other hand, feel absolutely uncomfortable with things being done differently from what they expected. It’s as if every time an innovation comes to the fore, it encounters resistance born out of the comfort and safety offered by the familiar. That’s probably why an innovation is often called a “disruption,” wouldn’t you say? This resistance often comes in the form of an obsession with duality – the idea that others are wrong because you are right. Whitney Lauritsen and Jason Wrobel come to these realizations as they analyze a heartbreaking experience that Whitney recently had with a disgruntled client. Listen in and learn what a negative feedback from a dissatisfied customer can teach us about being human.

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