Episode 214: Hannah Brotherton can tell immediately whether you invest in your customer success team.

⏱️ Timestamps:

00:00:00 - Wu-Tang Financial

00:01:46 - Why early ops matter for CS growth

00:02:17 - Scaling struggles without operations

00:03:52 - Operations as a success environment

00:05:03 - Rise of the data horse

00:07:20 - CSOps remains in the shadows

00:08:04 - Should leaders wear all the hats?

00:10:17 - When CS gets too technical

00:12:23 - Bye bye

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Hannah Brotherton:

Hannah's LinkedIn: https://www.linkedin.com/in/hbrotherton/

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