Contact Center Show

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Summary

In this engaging conversation, Amas Tenumah and Bob Furniss discuss the challenges of employee engagement and satisfaction in the workplace, particularly in the context of returning from time off. They explore the importance of recognition, meaningful work, and the impact of relationships on employee well-being. The discussion also touches on insights from other industries and the need for a more personalized approach to understanding employee needs.

 

Takeaways

Taking time off often leads to a desire to stop working altogether. Employee satisfaction is declining, particularly in service industries. Meaningful work drives engagement more than financial compensation. Recognition is a key motivator for employees. Understanding the grind of work is essential for improving engagement. Relationships in the workplace are crucial for employee success. Cultural insights from other industries can inform better practices. Time off does not necessarily recharge employees for more work. A personalized approach is needed to understand employee needs. Attention to employee well-being can prevent disengagement.

Chapters

00:00 New Year Greetings and Reflections 01:37 Employee Satisfaction and Engagement Post-COVID 05:21 The Importance of Meaningful Work 10:54 Recognition and Relationships in the Workplace 15:59 Learning from Other Industries

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Contact Center ShowBy Amas Tenumah & Bob Furniss

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