HYANNIS, MA - “We thought messaging was simple—until we realized it could power AI, commerce, and rich customer conversations,” says Inderpal Mumick, CEO, Dotgo. At the inaugural vCon Conference 2025, a rich new layer of the communications future was unveiled through a powerful conversation with Inderpal Mumick, CEO of Dotgo. As a global leader in RCS (Rich Communication Services) platforms, Dotgo is pioneering how businesses interact with consumers, combining messaging, AI, and commerce into a unified, secure experience.

"Dotgo processes more than a billion RCS business messages every month," said Mumick. "RCS modernizes messaging with encryption, rich media, and real branding — transforming the way businesses communicate with consumers."

RCS for Business: Beyond Simple Messaging

While consumers are increasingly familiar with rich messaging through apps like Android Messages and iMessage, RCS for Business elevates the experience further. Instead of generic SMS texts from anonymous numbers, RCS delivers messages verified, branded, and enriched with high-quality images, videos, and interactive carousels — all directly from trusted businesses.

"Instead of a random number, you see 'Target' or your doctor's office name, complete with a verification checkmark," explained Mumick. "It builds trust, delivers better engagement, and supports everything from appointment rescheduling to customer support."

Empowering AI Through RCS

The link between RCS and the AI revolution was a key theme. As enterprises race to integrate AI into customer experiences, they need powerful, reliable communication channels — and RCS fits that need perfectly.

"AI agents can pull rich catalogs, solve customer problems with images, and carry out complex conversations — all seamlessly over RCS," said Mumick. "And because RCS charges per conversation window, not per message, it’s economically sustainable for AI-driven customer support."

Dotgo is actively enabling brands, resellers, hyperscalers, and agencies to incorporate AI into RCS workflows, and is collaborating with Google on multiple education initiatives — including an upcoming event at Google’s New York offices.

vCon and the Structuring of Conversations

Dotgo also sees an important future role for vCon in RCS environments.

"VCon provides a structured, standard format for conversations," noted Mumick. "When we use RCS to communicate and structure it as a VCon, businesses can better mine, analyze, and use that data — with proper consumer consent — to drive AI, improve service, and innovate responsibly."

To learn more about Dotgo and the future of RCS and AI-enabled messaging: dotgo.com