Selling WordPress maintenance plans is totally different today compared to just a year or two ago. That is why most WordPress consultants are failing to get clients signed up for monthly retainers.
Disclaimer: I'm about to link to an article posted on the wpmudev blog. I really like the guys at wpmudev and they have a ton of great WordPress resources. I regularly email with one of their editors and often refer people to their plugins.
With regard to some of the business advice for WordPress consultants mentioned on their site I, however, take a fundamentally different approach. My approach is radically different and isn't for everybody.
I'm not saying my way is the only way or that they are wrong. Let's be mature and realize it is possible for multiple things to be true at the same time. Some things work for some people – other things work for others. In this article, I'm sharing what's worked for me and how that differs from the mainstream, popular approach.
All of the WordPress bloggers, mentors, and coaches all say you are leaving money on the table if you're not offering WordPress maintenance plans. I see articles about this pop up in newsletters and blog posts at least a couple times per month.
It's always introduced with an opener like,
“How would you like an extra $250+ per month from each of your clients?”
Then they leave you feeling like if you haven't onboarded your clients into monthly maintenance, you're leaving thousands of dollars on the table. But, that's not the whole story…
Let's Give It A Try
So, naturally, everybody gets excited and tries to get their clients on monthly retainers for WordPress maintenance and support only to find that almost none of their clients are buying in. Granted, some people have had success getting their clients on maintenance plans and it has made a big difference in their businesses. So, with wishful hopes of stabilizing their income and scaling their businesses, WordPress developers everywhere are asking their clients to subscribe to monthly maintenance plans.
The truth is, most people fail at selling maintenance plans and the problem is getting worse every month as alternative platforms like Wix and Squarespace continue to improve and do not require expensive maintenance plans to keep sites healthy and online.
The Irony Of Value-Based Pricing For WordPress Maintenance Plans
One of the especially alluring features of selling maintenance plans is the idea that you can get paid more than your hourly rate because of the value you are providing. It's not about time – it's about the value of your service.
I absolutely agree that value-based pricing is a critical step to take towards scaling your WordPress business. The problem is, clients rarely see the value in WordPress maintenance plans, support packages, and pre-paid hours of development.
The Mainstream Pitch
It's hard to blame them for not seeing the value, because it is not authentic, business-oriented, value for most clients. The argument for value-based pricing with maintenance plans tends to go something like this…
First, you say that a website is making some amount of money per hour or per day – like $500 per day, for example. Then you do a little math to show how much money is lost if the website is down for several days, then the client has lost thousands of dollars. Therefore, it's totally worth it for the client to invest $250 per month to prevent this catastrophe of losing thousands of dollars from happening. So, even if you're only spending an hour or two per month keeping things in good shape, it's worth it to your client because of the value in preventing this bad problem.
The Reality For Most Clients
For most clients,