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Dr. Amanda Donnelly - Client Communications
Dr. Amanda Donnelly joins us on this week’s Quick Cup of Knowledge to talk about effective strategies in client communications. She tells our host, Dr. Natalie Marks, about the importance of CSRs learning to convert incoming calls from potential clients into appointments.
Learn more about practice management like client communications and more at the 92nd Annual Conference in 2020!
Looking for more educational content? Click here to subscribe to our YouTube channel https://www.youtube.com/user/WesternVetConference.
Check out our FREE Resource Library full of great podcasts, videos, and digital downloads!
https://www.wvc.org/resources
**About Amanda Donnelly, DVM, MBA **
Dr. Donnelly is a graduate of the College of Veterinary Medicine at the University of Missouri, Columbia. She earned her MBA from Baker University in Overland Park, Kansas and also holds a certificate in Veterinary Practice Administration from the AAHA Veterinary Management Institute (VMI) at Purdue University. Video Player She began her professional career with 15 years of experience in small animal practice and emergency medicine. In the latter capacity, Dr. Donnelly was responsible for a successful turnaround for the emergency practice she ran within a large referral hospital. Her leadership as Chief of Staff resulted in increased profitability, enhanced client service and a more satisfying practice culture. Prior to starting her consulting firm, Dr. Donnelly served as a Technical Services
**About the Interviewer - Natalie Marks, DVM:**
Dr. Marks is the previous co-owner and current Medical Director of Blum Animal Hospital in Chicago. She grew up in rural Sterling, Illinois, and received her DVM degree from the University of Illinois in 2002 with high honors. Additionally, during veterinary school, she was awarded a position in the Cornell University Summer Leadership Program as a Summer Fellow. After graduation, Dr. Marks moved to North Atlanta for five years to practice small animal medicine at Allatoona Animal Hospital. She was the Veterinary Leadership Conference New Graduate Representative, president of the Greater Atlanta Veterinary Medical Society, and public relations chairperson for the Georgia Veterinary Medical Association. Dr. Marks has interests in internal medicine, oncology, and ultrasound. She also is a firm believer in the power of the human-animal bond and finds helping families manage and care for their geriatric pets most rewarding and satisfying. She was recently awarded Petplan's 2013 Veterinarian of the Year Award. Dr. Marks also received the prestigious Dr. Erwin Small First Decade Award, presented to a recent graduate who has given significant contributions and service to the Illinois State Veterinary Medical Association. In 2015, Dr. Marks was awarded America's Favorite Veterinarian honor from the American Veterinary Medical Foundation (AVMF). Dr. Marks is very active in all aspects of media, both locally and nationally. She has appeared on Good Day Chicago, WGN-Pet Central, NBC Morning News, ABC, CBS, NPR, WBBM, and many local websites. Dr. Marks was featured nationally on the Today Show and CBS Nightly News during the canine influenza epidemic of 2015 and in multiple issues of JAVMA. Additionally, Dr. Marks has been published in Veterinary Medicine magazine, DVM magazine, and was a reporter for Veterinary News Network where she completed intensive media training. In 2018, Dr. Marks became a certified Veterinary Journalist.
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By WVCDr. Amanda Donnelly joins us on this week’s Quick Cup of Knowledge to talk about effective strategies in client communications. She tells our host, Dr. Natalie Marks, about the importance of CSRs learning to convert incoming calls from potential clients into appointments.
Learn more about practice management like client communications and more at the 92nd Annual Conference in 2020!
Looking for more educational content? Click here to subscribe to our YouTube channel https://www.youtube.com/user/WesternVetConference.
Check out our FREE Resource Library full of great podcasts, videos, and digital downloads!
https://www.wvc.org/resources
**About Amanda Donnelly, DVM, MBA **
Dr. Donnelly is a graduate of the College of Veterinary Medicine at the University of Missouri, Columbia. She earned her MBA from Baker University in Overland Park, Kansas and also holds a certificate in Veterinary Practice Administration from the AAHA Veterinary Management Institute (VMI) at Purdue University. Video Player She began her professional career with 15 years of experience in small animal practice and emergency medicine. In the latter capacity, Dr. Donnelly was responsible for a successful turnaround for the emergency practice she ran within a large referral hospital. Her leadership as Chief of Staff resulted in increased profitability, enhanced client service and a more satisfying practice culture. Prior to starting her consulting firm, Dr. Donnelly served as a Technical Services
**About the Interviewer - Natalie Marks, DVM:**
Dr. Marks is the previous co-owner and current Medical Director of Blum Animal Hospital in Chicago. She grew up in rural Sterling, Illinois, and received her DVM degree from the University of Illinois in 2002 with high honors. Additionally, during veterinary school, she was awarded a position in the Cornell University Summer Leadership Program as a Summer Fellow. After graduation, Dr. Marks moved to North Atlanta for five years to practice small animal medicine at Allatoona Animal Hospital. She was the Veterinary Leadership Conference New Graduate Representative, president of the Greater Atlanta Veterinary Medical Society, and public relations chairperson for the Georgia Veterinary Medical Association. Dr. Marks has interests in internal medicine, oncology, and ultrasound. She also is a firm believer in the power of the human-animal bond and finds helping families manage and care for their geriatric pets most rewarding and satisfying. She was recently awarded Petplan's 2013 Veterinarian of the Year Award. Dr. Marks also received the prestigious Dr. Erwin Small First Decade Award, presented to a recent graduate who has given significant contributions and service to the Illinois State Veterinary Medical Association. In 2015, Dr. Marks was awarded America's Favorite Veterinarian honor from the American Veterinary Medical Foundation (AVMF). Dr. Marks is very active in all aspects of media, both locally and nationally. She has appeared on Good Day Chicago, WGN-Pet Central, NBC Morning News, ABC, CBS, NPR, WBBM, and many local websites. Dr. Marks was featured nationally on the Today Show and CBS Nightly News during the canine influenza epidemic of 2015 and in multiple issues of JAVMA. Additionally, Dr. Marks has been published in Veterinary Medicine magazine, DVM magazine, and was a reporter for Veterinary News Network where she completed intensive media training. In 2018, Dr. Marks became a certified Veterinary Journalist.