After a challenging experience of her own as a low-income, first-gen college student, Dr. Bridget Burns understood that higher education was not “user-friendly” for everyone. And from that, her career mission became clear: transform colleges and universities into places where low-income, first-generation and students of color could not just navigate, but thrive.

Dr. Bridget Burns is the CEO of the University Innovation Alliance, a multi-campus laboratory for student success innovation. In this episode, Dr. Burns shares her approach to fostering trust and openness in a competitive community and discusses how empathy is the first step in design. She discusses the UIA Listening Lab model for collecting student feedback and

also reflects how the principles of improv theater inform her approach to problem-solving. 

Read more about the University Innovation Alliance

Find free resources from the UIA

Watch the documentary Unlikely featuring Dr. Burns