Dr. Kate Elden (Dutch CMO) on Veterinary Telemedicine, VCPR Laws, AI, and Expanding Access to Care
On the Torat and Drake Veterinary Podcast, Dr. Tam interviews Dr. Kate Elden, recently hired as Chief Medical Officer at Dutch, a telemedicine platform, about her career path from equine practice to small animal general practice, medical director roles, and ultimately telehealth. Dr. Elden describes how COVID accelerated her telemedicine experience and why cost and access barriers keep many pets from receiving care, citing reports that large portions of pets miss veterinary services. She discusses how private equity, rising standards of care, and clinic hours contribute to affordability and access challenges, and argues telemedicine is a key solution despite restrictive state VCPR regulations. They also address AI as a growing tool that still requires a “human in the loop.” Dr. Elden explains Dutch’s guardrails, follow-ups, pharmacy logistics, and her leadership approach, including how parenting shapes her work.
00:00 Welcome and Guest Intro
01:35 From Horse Vet to Small Animal
04:32 COVID Sparks Telemedicine
06:47 Why Pets Skip Care
09:22 Telemedicine as Access Fix
12:27 Inspiring Vets Through Communication
17:18 AI and the Future Toolbox
20:38 Telehealth Adoption Challenges
21:36 Telemedicine Demand Surge
23:35 VCPR Laws Explained
26:10 State Rules and Licensing
27:37 Why Clients Love Telehealth
30:11 Follow Ups and Messaging
31:21 CMO Role and Guardrails
34:46 Parenting and Leadership
39:07 Conferences and Closing Advice