Protect the Hustle | A SaaS Podcast

Drift's David Cancel on Whoever Gets Closer to Their Customer Wins

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Topics covered in this episode

  • The experience of purchasing software has drastically changed: it's broken

  • Timing is everything especially if the market catches up

  • How to handle fierce competition

  • Can you brute force change in a market?

  • Gutting Hubspot's product team and rebuilding 90% of the software

  • Discovering customer centricity and getting as close as possible

  • Going from persona to focusing on the end user customer experience.


    • This episode is produced by Dan Callahan, Benjamin Hillman, and Patrick Campbell. Additional support by Robert Byrne and Allissa Chan.

    Protect the Hustle is a ProfitWell Recur Production. All rights reserved. 

    Tearing Down Salesforce's Pricing: http://bit.ly/2NdjRfW
    Protect the Hustle with Brian Halligan: http://bit.ly/2PxYS5x
    Protect the Hustle with Patty McCord: http://bit.ly/2vsugdk

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