(00:50)
 Can you explain for our listeners what a drive up phlebotomy site is and how this process works for patients and staff? 

(02:46)
 Can you tell our listeners what the drivers were for having this nontraditional suboptimal system? 

(03:47)
 So what were some of the challenges you faced when setting this service up and how were you able to overcome them? 

(04:47)
 So how is it going so far then? Is it working as expected and do you think the patients and staff like the new process?

Resources:
https://news.mayocliniclabs.com/covid19/