Great customer service is vital for businesses in all industries, especially in e-commerce, since you lack the counter customer relationship compared to a physical store.Building a successful e-commerce business is challenging, and a great customer...

90% of companies fail to capture feedback from all available sources successfully – and a third (33%) of product development teams have no process whatsoever for capturing customer feedback.Why are brands struggling to gather vital feedback? And what...

Whether you're starting an e-commerce business or already have one, are you worried that your e-commerce store isn’t performing as well as it could (or should) be?It’s probably time to optimize your online store.  The pandemic has caused a drastic shift...

The times might be strange or uncertain, and the holiday might be a question mark in your business strategy, but we can get through it together.In today’s episode, we walk you through how to stay ahead of the competition! Our partners Klaviyo, help...

E-commerce is on the brink of another revolution; cloud computing. In the last decade, cloud computing has skyrocketed to large-scale e-commerce. E-commerce did not exist before the 1990s, although today, B2C online business is a $1 trillion business...

Building an eCommerce business from scratch is always a great experience to have in your lifetime.Starting from the manufacturing and distribution of the product to getting that to the actual customer, you will enjoy every phase of your customer...

With the help of Facebook messenger and its ever-growing popularity, a chatbot will help consumers find solutions most effectively — no forms, cluttered inboxes, or wasted minutes spent searching and scrolling through content. Everything automated....

Marketing was simply all about bringing in leads - MQL, a couple of years ago.But things have tremendously changed, marketing is not just about leads. It is even not even about building the pipeline or revenue generation, Marketing is something more...

Tony Guarnaccia grew up in a small business.With a passion for marketing, he found the company “Big Fish Results” in a mission to Democratize Marketing.His experience includes a $400 million ad spends on Google and working with companies like Ford, ADP,...

Don’t bring the consumers to your place, instead go visit the channels where your consumers are. That’s where the power of marketing comes in.Conversational marketing is a way of how you initiate those conversations and create a rapport with your...