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Why do engineering teams slow down as they scale? Itâs not the technologyâitâs the management systems.
In this episode, Michi Kono, CTO at Garner Health and former engineering leader at Meta, Capital One, and Stripe, shares his battle-tested approach to building scalable engineering organizations. We explore why most teams slow down as they scale and how to build systems that accelerate growth. Our conversation covers everything from designing effective org charts to creating accountability without killing psychological safety. Youâll learn practical strategies for nurturing engineering culture while maintaining high-performance standards.
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Michi Konoâs Bio
Michi Kono is the Chief Technology Officer (CTO) at Garner Health, a company on a mission to help people get better healthcare. With a unique and extensive career spanning multiple industries, Michi has navigated the entire spectrum of the tech world. He began his journey in startups, one of which was acquired, leading him to a role at Capital One. From there, he gained invaluable experience at tech giants like Meta and financial-tech leader Stripe before taking the helm at Garner Health. Michi is passionate about the art and science of scaling engineering teams, building resilient cultures, and designing effective management systems to drive success in high-growth environments. He believes deeply in empowering engineers, fostering accountability, and the critical importance of clear communication for any leader.
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Show notes & transcript: techleadjournal.dev/episodes/229.
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Master the art of thinking on your feet and turning unpredictability into powerful communication.
Being quick on your feet isnât just a performance skill â itâs a communication necessity. And for Peter Sagal, longtime host of NPRâs Wait Wait⌠Donât Tell Me, itâs a craft heâs honed over more than two decades in front of a live audience. In this expanded conversation from our Spontaneous Speaking series, Sagal shares what it really takes to communicate with presence, flexibility, and confidence when the script goes out the window.
âMy job was no longer to be funny â my job was to make funny possible,â Sagal explains, reflecting on the shift from performer to facilitator. He opens up about how structure and ritual prepare him to embrace chaos, why listening matters more than cleverness, and how he defines success not by what he says, but by what others are able to say because of him. âPreparation is key,â he notes, âbut being willing to let go of that preparation and follow whatâs happening in the moment is really important.â
In this episode of Think Fast, Talk Smart, Sagal and host Matt Abrahams discuss how to navigate speaking on the spotâwhether you're managing meetings, leading teams, or handling high-stakes conversationsâand offer a powerful reminder: the best spontaneous communicators donât control the momentâthey connect through it.
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Thank you to our sponsors. Â These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.
Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.com
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.Â
Transform how you communicate with tools that make your message stick.
Great communication isnât just about what you say â itâs about what your audience remembers. Thatâs why Jim Szafranski, CEO of Prezi, believes that visuals and storytelling are key to making ideas stick.
For more than 15 years, Prezi has been reimagining the way we share information, helping communicators move beyond static slides and into dynamic, memorable experiences. In the first episode of the Think Fast, Talk Smart Tech Tools miniseries, host Matt Abrahams talks with Szafranski about why visuals are so powerful for retention, how non-linear storytelling can make presentations more engaging, and the role AI now plays in shaping the stories we tell.
In addition to insight-packed discussions, this miniseries explores innovative tools that enhance the way we communicate and connect. Whether you want to make your presentations more memorable, craft stories that stick, or connect with your audience on a deeper level, these episodes will help you communicate with greater clarity, confidence, and impact.
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Thank you to our sponsors. Â These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.
Try Prezi today and get 25% off exclusively at prezi.com/thinkfast.
Be ready, stay grounded, and communicate clearly â no matter whatâs at stake.
Communicating under pressure isnât just a useful skill â it can be the difference between escalation and resolution. For Chris Voss, former FBI hostage negotiator and CEO of The Black Swan Group, itâs a daily discipline built on empathy, self-regulation, and intentional listening. In this expanded conversation from our Spontaneous Speaking miniseries, Voss offers a rare window into the mindset and methods that helped him show up calm, focused, and adaptable when the pressure is sky-high.
âEmotional intelligence is an insane accelerator to outcomes,â Voss shares, explaining how empathy, tone, and timing can shift the direction of any conversation. He breaks down techniques like labeling and mirroring, explores how to use silence and word choice strategically, and explains why overthinking can be just as risky as acting too fast. From gut-level pattern recognition to tactical use of voice, Voss shows how communication becomes more impactful when weâre not trying to control â but to connect.
In this episode of Think Fast, Talk Smart, Voss and host Matt Abrahams dive into how negotiation techniques developed for life-or-death situations can be applied far beyond them â offering powerful takeaways for anyone who needs to think clearly under pressure, stay agile in the moment, and communicate effectively when it matters most.
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Thank you to our sponsors. Â These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.
Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.com
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.Â
Jeg kan tale meget lÌnge om teorien i Kanban fra enhver tÌnkelig vinkel, men dÊr hvor det for alvor bliver interessant er, nür teorien møder virkeligheden. Hvad vinder man ved at bruge Kanban, nür man fører teorien ud i livet? Er det svÌrt, og kan det betale sig?
Det er prĂŚcis, hvad denne episode i âDen Agile Agendaâ handler om, og det bedste af det hele er, at jeg har en gĂŚst med. En gĂŚst som har stor erfaring med at fĂĽ Kanban til at virke ude i den virkelige verden.
Jeg har glĂŚdet mig sĂĽdan, og er stolt over denne gang at kunne prĂŚsentere Pia Kjellerup, der er Product Owner i Sydbank. Hun har mange ĂĽrs erfaring med at arbejde med Kanban, og hun og jeg tager en tilbundsgĂĽende snak om, hvordan Kanban virker helt konkret i hendes teams og i hendes organisation, og hvordan hun har grebet implementeringen an.
Vi dykker ned i en rÌkke perspektiver, som ikke kun handler om Kanban-metoden, men i høj grad om de dynamikker, der sÌttes i spil, nür man gür ind i en forandringsproces. For det er jo dÊr, det kan vÌre svÌrt. Pia deler gavmildt ud af sine erfaringer om:
⢠Hvad hun og hendes teams konkret für ud af at bruge Kanban.
⢠Hvorfor man ikke altid kan bruge Scrum, selvom de fleste andre gør det.
⢠Hvad hendes teams siger til at bruge Kanban.
⢠Hvad Pias stakeholders og ledelsen synes.
⢠Hvordan hun og hendes teams kom i gang, og om det var svÌrt.
Lyt med og hør hvad en super-erfaren Kanban-praktiker kan fortÌlle om Kanban ude i virkeligheden. Der er meget inspiration at hente, bl.a. hvis du ogsü har en uforudsigelig hverdag, hvor Scrum bare ikke kan virke. Og hvis du gür med tanker om, hvad du kan gøre i stedet, sü für du svaret serveret pü et sølvfad af Pia lige her.
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