What are the challenges facing healthcare in the UK? Are these similar or different to the challenges faced by the healthcare organizations in the US? Listen as Alan Thompson, (MSc), Senior Consultant and UK Team Leader at John Hopkins University, explains the tools and techniques they are using to address these healthcare challenges.

Customer experience is the sum total of all experiences that a person has with a company. The healthcare market is becoming more and more a consumer retail market. Learn the three things every health plan should be doing right now to engage and serve consumers.

We spend more than 10% of our healthcare expenditures on medications. The need for medications has gone up as life expectancy has gone up over the years. In many cases, a patient is seeing several physicians who are prescribing medications without being aware of all the medicines the patient may be taking.  Listen to Marilyn explain why this makes medication management even more important now-a-days.

The Accountable Care Organization (ACO) model is about orchestrating care delivery in kinship with fellow providers for success as an organization – a community – instead of care delivery in a vacuum, only focused on an individual component piece of the delivery system.  Today, there are an estimated 20.5 million lives covered by ACOs in the U.S.  To learn more, listen as Adele Allison shares her knowledge of ACOs.

Network Optimization seems to be a challenge faced by many health plans right now. For health plans to successfully compete in today’s market, they must quickly move to faster and more powerful tools fully capable of executing complex multivariate analysis based on actual operating models and that yield actionable recommendations and real-time improvements in costs, service and quality. Learn how network optimization can simplify the complexity of health plan operations.

Get educated on Health Plan Alliance, learn about the goals of this integrated healthcare system and what benefits are being received. What challenges are members facing in this innovative and fast growing time in healthcare?

Whats driving reducing hospital readmissions?  Why is this the most importantant opportunity for reducing waste? Find out what CMS is offering hospitals for reducing readmissions rates as well as penalties that could be received.

Receive some important information about the Affordable Care Act, Healthcare.gov and what to expect for 2015.

Amy Salls serves as Director of Population Health Strategy for DST Health Solutions.  In this episode, Amy draws on more than 20 years of experience in data analysis and healthcare informatics to unpack the three R's of risk - Reinsurance, Risk Corridors, and Risk Adjustment.

DST Health Solutions has a broad experience in providing enrollment, administrative and care management services for dual eligibles in compliance with CMS and state requirements. Learn what areas health plans need to focus on to effectively serve dual eligibles.