Mary Beth O’Neill’s Executive Coaching with Backbone and Heart introduces a systems-based methodology for developing high-level leaders while simultaneously driving business results. The text argues that effective coaching requires a signature presence, which balances the backbone to state unpopular truths with the heart to stay relationally connected. Central to this approach is systems thinking, which helps coaches understand how an organisation’s invisible interactional force field shapes individual behaviour and fuels reactive anxiety. O’Neill highlights how stress often leads to triangulation, where leaders involve third parties to divert pressure rather than facing challenges directly. To counter this, coaches must manage their own reactivity and maintain equilibrium to avoid being pulled into the client's dysfunctional patterns. Ultimately, the source provides a four-phase framework—contracting, planning, live-action intervening, and debriefing—to help executives transition from automatic, defensive reactions to purposeful leadership.

Idris Mootee’s Design Thinking for Strategic Innovation presents a transformative framework for navigating the disruptive complexities of the modern commercial landscape. The author argues that traditional management paradigms are no longer effective in a world defined by rapid technological shifts and systemic crises. By integrating artistic intuition with logical structure, design thinking serves as a vital tool for achieving sustainable growth and meaningful value creation. The text highlights how businesses must move beyond rigid, linear planning to embrace agility, empathy, and human-centric experimentation. Ultimately, the source serves as a practical guide for embedding these principles into an organisational culture to solve "wicked problems."

This article argues that marketing research must evolve from a rigid, data-heavy administrative function into a dynamic catalyst for innovation. The author outlines seven essential roles for marketing, such as facilitating collaborative dialogues, challenging established business models, and eliminating internal silos that hinder information sharing. Rather than causing "analysis paralysis," effective research should support experimentation and help senior executives prioritise high-value strategic investments. By blending traditional statistics with qualitative insights and intuition, marketing departments can better represent the consumer and maintain organisational momentum. Ultimately, the text highlights that modern marketing must proactively identify future opportunities rather than simply reacting to past market trends.

ICE Chat Interview with Dr Norazmi Alias, Senior Vice President of CREST Malaysia. He is based in Penang. 

The topic was about Crowd Innovation - where during the pandemic movement restriction in Malaysia, Dr Azmi and his volunteers in PRIME team cracked a new supply chain to provide continuous supplies of faceshields, personal protection equipments and nurses gears. Started in Penang, eventually spread to other states in Malaysia. 

Inspiring and eye opening for what a normal citizen group could do to make things better for everyone else. 

This webinar is about Designing Customers Profile. We anticipated changes in customers that we are serving today compared to prior pandemic and post pandemic. How do you make sense of the change? Where to start?

Find out in this podcast. 

This webinar is presented by Senior Partner, Suhaini Kasmuri, CFA. 

Here he explained the factors, tips and tricks for business owners to manoeuvre financial situation during pandemic and crisis. 

Just as the pandemic COVID-19 trending down, Grab had not much choices but to retrenched some of it's workforce (6%). While retrenchment is a common practice during this period, the way Grab handles the outgoing Grabbers was uncommon and to my view, a masterclass. 

Here I break down the things they do mostly from the letter send by Anthony Tan to outpaced Grabbers. 

ICE Chat_Interview with Jaafar Rihan_Islamic Finance_PayHalal

ICE Chat is a series of interviews, chats and exchanges with market leaders. 

You will gain various perspectives from them on innovation, change and entrepreneurship.

www.dtleadership.my

www.innov8n.coach

ICE Chat_Interview with Datuk Mark Rozario_General Electric_Innovation

ICE Chat is a series of interviews, chats and exchanges with market leaders. Up until JUNE 2020, we've already on ICE Chat episode #25. More will be uploaded soon. 

You will gain various perspectives from them on innovation, change and entrepreneurship. 

www.dtleadership.my

www.innov8n.coach

ICE Chat_Interview with Huza Radzi_HRC_F&B Challenges

ICE Chat is a series of interviews, chats and exchanges with market leaders.

You will gain various perspectives from them on innovation, change and entrepreneurship.

www.dtleadership.my

www.innov8n.coach