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In this episode of the Pilothouse DTC Podcast, Laura Thompson & Connie Lo share how they built Three Ships Beauty from a condo‑kitchen startup to scaling to 8 figure omnichannel success. They discuss:
Defining natural vs. clean beauty: How transparency earned consumer trust Retail playbook: Landing shelf space is just step one—sales support and in‑store education are mission‑critical Digital growth formula: Founder‑led storytelling + trial offers + micro influencers = scalable ROI Creative strategy: Batch filming, repurposing UGC and press assets, and optimizing creative across channels Fundraising timing: Align rounds with milestones, pitch with professional decks, and nurture a warm investor funnelLearn how to convert transparency into trustBuild consistent retail momentum beyond shelf presenceAvoid influencer spending mistakes and double down on trial‑focused growthSee how to structure marketing and fundraising your way to scaleDid you know that 98% of your website visitors are anonymous? Instant powers next-level retention by identifying who they are and converting them into loyal shoppers. Book a quick demo by August 1 to get your first month free and unlock a new incremental revenue channel before Q4: instant.one/dtc
00:00 – Why transparency helped Three Ships take off
02:00 – From condo kitchen to major retail shelves
06:00 – Clean vs. natural vs. green beauty explained
12:00 – Building products with consumer input
17:00 – Early retail wins and mistakes
21:00 – What paid media strategies work today
27:00 – Influencer marketing mistakes and what to avoid
32:00 – Creative collaboration across teams
37:00 – PR and affiliate marketing insights
41:00 – How they raised $1.4M in two weeks
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