I’m just gonna be honest—Duke Energy’s so-called “smart” AI billing system almost had me paying for something I didn’t even use. When I saw my electric bill jump from my usual amount to nearly $400, I thought, “There’s no way this is right.” I double-checked the meter readings, compared previous bills, and even looked at my usage chart. Everything told me the same thing—it didn’t add up. If I hadn’t taken the time to actually look through it, I would’ve just paid the amount assuming Duke Energy’s AI knew what it was doing. That’s what they tell you, right? “Our automated system calculates everything for accuracy.” But when I called customer service and pointed it out, the agent looked at my account and literally said, “Oh, my bad, I see the mistake.” Like it was no big deal! No big deal? That’s a few hundred dollars we’re talking about! What if I was someone living paycheck to paycheck? What if I was elderly and didn’t understand how to check all this? They would’ve just overcharged me and gone about their day. This is the kind of thing that makes me lose trust in these companies that rely too heavily on artificial intelligence. We’ve reached a point where AI is running billing systems, customer service chats, and even payment processing—and yet, it can’t tell the difference between a normal electric bill and a glitch that adds a few hundred extra bucks? That’s not innovation. That’s negligence dressed up as “technology.” The thing that really bothers me is how casual the human response was. When

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