At DWP Digital we’re transforming the way in which people interact with our services, building better user experiences through insight-driven strategies.

In this episode, hear Fay Cooper, Lead Product Manager, and Gavin Elliott, Lead Interaction Designer, discuss how their newly established Shared Channels Experience team is shifting DWP Digital’s singular service focus to a more seamless end-to-end experience for our users. They discuss their role as custodians of the customer experience, what they have learned so far, the challenges they face and how they are redefining our services for the millions of people who use them.

LinkedIn - www.linkedin.com/company/dwpdigital

DWP Digital’s services are used by almost everyone in the UK at some point in their lives. So it’s important that everyone can access these services no matter what their circumstances.

In this episode of the podcast, Calei Smith and Craig Abbott who lead on accessibility for DWP, discuss the importance of accessibility and the challenges faced when it comes to making sure services are accessible to everyone. They also provide advice on how to ensure your services are compliant with the Web Content Accessibility Guidelines (WCAG) and tell us more about DWP’s free open source accessibility manual.

For more information, visit:

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APIs are critical to modern digital services as they enable systems to communicate with each other. But how do you make sure you’re making the most out of your APIs?

In this third episode of the DWP Digital podcast, Jacqui Leggetter, Head of Integration and Dean Clark our Technical Lead discuss what is an API and how we build, manage, implement and monitor them across DWP Digital’s services.

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Innovation is at the heart of how we’re improving experiences for DWP’s 20 million customers.

In this episode Simon King, our Head of User Centred Design and Shruti Kohli our Lead Data Scientist, discuss what digital innovation means to DWP Digital.

They’ll also share their experiences of creating an innovation culture in DWP Digital and our ambitions moving forward.

Transcription: https://dwpdigital.blog.gov.uk/2021/05/12/podcast-digital-innovation-at-the-uks-largest-government-department

For more information, visit:

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How do you develop a digital strategy for the UK’s biggest government department?

Join Simon McKinnon, our Chief Digital and Information Officer and Helen Roberts, our Digital Delivery Director, to learn about the steps involved and the importance of putting your users at the heart.

You’ll also hear about DWP Digital’s purpose, the range of services we look after and our vision for the year ahead.

Transcription: https://dwpdigital.blog.gov.uk/2021/03/29/podcast-developing-a-digital-strategy/

For more information, visit:

LinkedIn - www.linkedin.com/company/dwpdigital