Jen from Fort Worth, TX asks,

I work in purchasing and previously worked in Customer Service where we made enhancements that saved time and money. In my transition, it was very clear we had broken systems and areas where we are very inefficient. I have submitted process improvement recommendations several times but they go through an approval process where I am not part of that discussion. (Leadership team) It takes some money to fix the issues. Our leadership team worried about hard cost savings but not savings where it's difficult to justify/capture. But at the same time, they are having everyone manually handle tactical issues and being inefficient. Help!

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