What if a simple software switch—with no new hardware, no keypads, and no installation costs—could turn your international ATM transactions from a money loser into a profit center?

In this episode of ATM TALKS, we sit down with Chris Green, a 20-year payments industry veteran who has worked with Global Payments, Worldpay, and Planet Payment. Chris pulls back the curtain on Dynamic Currency Conversion (DCC) —one of the most misunderstood and underutilized tools available to ATM operators today.

Here's the problem: When an international cardholder uses your ATM, Visa and Mastercard rules actually penalize you for charging a surcharge. Your interchange revenue gets significantly diminished—sometimes going negative—just because you're serving a tourist. Most operators don't even realize this is happening.

DCC fixes that.

In this episode, Chris explains:

• What DCC actually is: How it presents international cardholders with a clear offer screen showing the exact converted amount in their home currency—before they approve the withdrawal.

• Why it reduces disputes: Cardholders walk away with a receipt showing exactly what they were charged, eliminating the surprise that leads to chargebacks.

• The revenue opportunity: How DCC creates a new revenue stream that offsets the interchange losses Visa and Mastercard impose on international surcharged transactions.

• The biggest mistake operators make: Trying to target DCC only on "tourist locations" instead of enabling it on every machine—because you never know what's in proximity to your ATM.

• How to prioritize rollout: Using interchange reports to identify which machines are actually costing you money from international traffic, then enabling DCC there first.

• The customer experience angle: Why international travelers spend more and return more when they feel confident about their transaction costs—and how DCC builds that trust.

Key takeaway: DCC requires no new hardware, no keypads, and often just a simple software update. It's a set-it-and-forget-it feature that protects your margins, creates new revenue, and enhances the withdrawal experience for your most valuable transient customers.

Connect with Our Guest:
Chris Green - Planet Payment
Email: Available in the episode details

Chapters:
00:00 - Introduction: Who Is Chris Green?
01:40 - What Is Dynamic Currency Conversion (DCC)?
03:30 - How DCC Works Inside an ATM Transaction
05:36 - Why DCC Reduces Disputes & Chargebacks
06:19 - The Revenue Problem: How Visa/Mastercard Penalize International Surcharges
08:05 - DCC Creates a New Revenue Stream for Operators
08:29 - Best Locations for DCC: New York, Florida & Beyond
09:05 - The Biggest Mistake: Not Enabling DCC on Every Machine
10:18 - How to Identify Machines Costing You Money
12:07 - Advice for New Operators: Ask Your Processor
13:01 - How to Prioritize Rollout on Large Portfolios
15:11 - No New Hardware Required: Just a Software Switch
16:02 - The Customer Experience: Higher Spend, Repeat Traffic & Trust
18:11 - How to Connect with Chris

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