Shane Goldberg helps companies of all sizes to WOW their customers by unlocking new areas of growth through defining, measuring and improving customer experience across all parts of their customer's journeys, with a focus on customer insights, strategy, process improvement and cultural change. As Founder and Principal at CustCore Consulting http://www.custcore.com.au, a specialist consultancy firm, he has a strong customer experience, strategy and business improvement background from the multiple projects we have undertaken with leading Australian firms, as well from 12+ years working with Telstra across the customer experience, business improvement and product management spaces.