The Yes Show!

E05 - Turning No Into YES: The First Two Steps

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Episode Description:
Welcome back, Wise Pineapples! In this quick solo episode, Christine dives into the science behind why we default to "no" and how you can overcome it. Discover the first step to saying YES in every situation and why empowering your team to lead with YES will not only boost confidence but create unforgettable guest experiences.


Through personal stories and practical tips, Christine explores the Hero’s Journey in hospitality and how you can become the ultimate guide for your guests!


Episode Highlights:

  • Why “no” isn’t about lacking hospitality skills—it’s biology!
  • The Hero’s Journey: Guests are the heroes, and you are their guide.
  • The power of confidence in guiding your guests.
  • How saying YES improves team morale and protects energy.
  • Actionable tip: Start with, “Thank you for asking!”
  • Real-life example: Transforming a mundane interaction into an unforgettable moment.
  • Stay tuned for more steps to YES in future episodes!

    • Connect with Christine:

    • Website - https://www.thewisepineapple.com/
    • Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311
    • insta link - https://www.instagram.com/the_wise_pineapple/
    • YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/
    • Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/
    • Get on the wait list for the Crown Society (link) - https://www.thewisepineapple.com/cswait


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      Yes Planner Freebie: https://drive.google.com/file/d/1Gakzz3qVo9mX8YI2k2QPzctuewjJniYg/view?usp=sharing

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      The Yes Show!By Christine Trippi