In this follow-up to one of our most-requested topics, we’re digging deeper into the difference between won’t and can’t—and what to actually do when a student appears unwilling, unmotivated, or shut down.

Behavior is communication, but interpreting that communication isn’t always straightforward. In Part 2, we move beyond identifying the difference and focus on actionable steps educators and families can take to support students when it seems like they “just don’t want to.”