Episode 16- “Managing Conflict” Part 2- When a fire is burning, people can smell the smoke. Avoiding conflict does not make it go away. It is your responsibility to manage it. We will start by exploring the mysterious case of the exploding phones. Then we will talk about the tools you need to manage conflict. In that pursuit, we will tell you about meatloaf assumptions, escalator moments and bubblegum thinking.

Sources:

http://www.businessinsider.com/how-samsung-overcame-its-galaxy-note-7-fiasco-2017-10

https://www.centeredrecoveryprograms.com

Photo credit (and a great recipe for meatloaf):

https://www.epicurious.com/recipes/food/views/meatloaf-232972