Have you ever ran into a difficult customer situation, maybe upset with a poor experience or overly demanding of your time? To learn more about how to handle difficult customer situations, I met with Jon Triggs, Head of Customer Success at Fluent Technology, as well as a Top 100 CS Influencer, and author of the Customer Success newsletter and podcast called "Customer Uplift". In this episode, Jon shares his perspective how any customer-facing professional can best handle situations ...