Welcome back to the MicroAdvice Podcast. Thanks so much for watching and please subscribe to stay informed of more CX leading practices!Today, our spotlight topic is on Practical CSM. To learn more head over to https://practicalcsm.com/ This small business is on a mission to help customer success leaders, individual CSMs and those who are aspiring to join the profession better understand leading practices for delivering Customer Success services to their customers.To learn more abo...

Welcome back to the MicroAdvice Podcast. Thanks so much for watching and please subscribe to stay informed of more Customer Experience (CX) leading practices!Today, our spotlight topic is on how to effectively use Artificial Intelligence (AI) to deliver a strong CX. To speak more in depth about this subject, we’re here with Nathan Joens, co-founder and Head of Innovation of Structurely (https://www.structurely.com/), a conversational artificial intelligence software that responds to, qua...

Welcome back to the MicroAdvice Podcast. Thanks so much for watching and please subscribe to stay informed of more CX leading practices!Today, our spotlight topic is on the critical role customer support plays in B2B, B2C and B2E (Engineering) customers, and how to build a better operation in your startup or small business. To learn more, head on over to https://tylercrown.com/To better understand this concept, we’re here with Michael Frew. Michael is the Owner/Operator of Tyler Cr...

Welcome back to the MicroAdvice Podcast. Thanks so much for watching and please subscribe to stay informed of more CX leading practices!Today, our spotlight topic is how to define and measure the return on investment generated by delivering a superior customer experience. To better understand this concept, we’re here with Mary Cleary, Head of Growth at the high-growth customer experience AI startup, Frame.AI. Learn more at (https://frame.ai/).In this video, you will hear Mary and I discuss th...

Welcome back to the MicroAdvice Podcast. Thanks so much for watching and please subscribe to stay informed of more CX leading practices!Today, our spotlight topic is on the role of the Chief Customer Officer (CCO). We’ll deep dive into this role, and discuss the considerations for hiring the right skills for this position to achieve the best outcomes. To better understand this concept, we’re here with Debra Squyres, Chief Customer Officer of HackerRank (https://www.hackerrank.com/)...

Welcome back to the MicroAdvice Podcast. Thanks for watching the video, and please subscribe to see more CX insights from industry leaders!Today, our spotlight topic is CX tools, how to choose the right ones and ways to avoid pitfalls. To better understand this concept, we’re here with Scott Hanford, founder and CEO of Muze (https://www.hellomuze.com/). Muze allows you to create video-powered surveys to get richer feedback without all of the headaches of traditional user research.In...

Welcome back to the MicroAdvice Podcast. Thanks for watching the video!Welcome back to the MicroAdvice Podcast. Today, our focus is helping customers achieve better results at their jobs.To better understand this concept, we’re here with Jay Haynes. Jay is the Founder & CEO of thrv.com, the first and only Jobs-to-be-Done (JTBD) software for product, marketing, and sales teams.In this video, you will hear Jay and I discuss the following tips:1.) The background of "jobs-to-be d...

Welcome back to the MicroAdvice Podcast. Thanks for watching the video! Please subscribe to hear more leading voices in customer experience (CX) share tips, tricks and advice you can implement to better serve your customers!Today, our spotlight is on helping micro-businesses in Southeast Asia to better serve their customers. We are here with entrepreneur Jonathan McIntosh who is CEO and founder of Opaper (https://www.opaper.app/).Opaper is a Shopify tailored experience for small to mid-...

Welcome back to the MicroAdvice Podcast. Thanks for watching the video, and please subscribe to see more CX insights from industry leaders!Today, our spotlight topic is on time-to-value in data management. We’ll talk about what it is, and how this impacts customer experience.To better understand this concept, we’re here with founder and CEO of Airbyte, Michel Tricot. Airbyte is an open-source "Extract Transform Load (ETL)" standard for replicating data from applications, APIs &...

Welcome back to the MicroAdvice Podcast. Today, our spotlight is on the experience delivered by one of the fastest growing accelerators on the market, On Deck (https://www.beondeck.com/). On Deck is a modern educational institution that unites people around the globe across a variety of programs for founders, podcasters, content creators, VCs, and many, many more aspiring entrepreneurs.To learn more about the amazing customer experience On Deck offers, we’re here with Head of Exper...