MicroAdvice CX Podcast

Today, our spotlight is on Little Bamboo Research Labs, a Seattle-based startup that develops visual analytics products for digital marketers, growth hackers, and customer success leaders. To learn more about how they are disrupting the data science and analytics marketplace, we are here with Co-founder Rob Schaper.Hear Rob discuss:► How Little Bamboo started and what the company aims to achieve in data analytics ► How Little Bamboo provides a superior customer experience► Ensuring data ...

Today our spotlight is on Lunchclub, an AI relationship curator that is a game-changer in the way we professionally network. To learn more, we are here with Niki Choo, Head of Business Development at Lunchclub.Hear Niki discuss: ►Business development at Lunchclub►How Lunchclub is changing the way we network►How the team uses feedback to improve the platform ►The future of Lunchclub Check out www.lunchclub.comFollow us on Spotify at https://open.spotify.com/show/6bT3xk3...https://youtu.be/vlGS...

If you lead, own or work in a customer facing role at a small or mid-sized business considering using Customer Relationship management (CRM) tools, listen to this Podcast.MicroAdvice E006 - Using Customer Relationship Management (CRM) strategies and tools to deliver superior customer serviceHear Pallavi Agarwal, Founder and President of Kander a CRM strategy consulting firm in Washington D.C. discuss the following:1. Trends you are seeing in the CRM industry today. 2. How young companies...

Hear Andrea Lightman, a strategic operations and client success leader with over 20 years of experience working with multiple small to mid-sized SaaS companies, explain her perspective on who owns the customer. In this episode we discuss:1.) Who should own the customer?2.) Whether the Customer Success function should report directly to the CEO or the Sales Leader.3.) The best time of the customer journey for CSMs to engage the customer.4.) Whether or not CSMs should have a revenue responsibil...

In this Podcast, you will hear the Host, Jim Buscaglio, and Gautam Sandararajan, Sr. Director of Global Professional Services at Skybox Security discuss how Customer Success and Professional Services teams break the barriers to improving the customer journey. Topics covered include:1.) What are some of the key attributes that make Professional Services team successful?2.) How does PS focus on ensuring the customer adopts the solution?3.) How does Professional Services teams set-up the C...

In this Podcast, you will hear the Host, Jim Buscaglio, and Ankush Khurana, VP of Professional Services and Solution Architecture at Fugue, Inc discuss how Customer Success and Professional Services teams work well together for SaaS Startups. Topics covered include:1.) The difference between Customer Success and Professional Services.2.) The types of behaviors and activities make Customer Success and Professional Services teams work well.3.) How Customer Success and Professional Service...

An issue many growing smaller firms encounter is properly allocating costs against revenues as they expand. Without doing this, it’s hard to tell what product or service lines are actually profitable vs just costing you money. Some companies think that subscribing to a bunch of software will solve this but that really just results in more overhead expenses.How effective do you track costs against revenues?Can you tell which of your products/services are actually profitable?We meet with Mayur ...

Speaking in this Podcast is Dr. Michael Urick an Associate Professor of Management and Operational Excellence at the Alex G. McKenna School of Business, Economics and Government at Saint Vincent College in Latrobe, PA.He will address topics on:- Generational stereotypes in workplace - How best to handle these stereotypes in a remote work environment- Ways to create value in your profession- Tactics young professionals can do to become leaders in your organizations Feel free to reach...