Welcome back to the MicroAdvice Podcast. Thanks so much for watching and please subscribe to stay informed of more CX leading practices!Today, our spotlight topic is how to define and measure the return on investment generated by delivering a superior customer experience. To better understand this concept, we’re here with Mary Cleary, Head of Growth at the high-growth customer experience AI startup, Frame.AI. Learn more at (https://frame.ai/).In this video, you will hear Mary and I discuss th...