Welcome back to the MicroAdvice Podcast. Thanks so much for watching and please subscribe to stay informed of more CX leading practices!Today, our spotlight topic is on Practical CSM. To learn more head over to https://practicalcsm.com/ This small business is on a mission to help customer success leaders, individual CSMs and those who are aspiring to join the profession better understand leading practices for delivering Customer Success services to their customers.To learn more abo...