<p>Customer experience should be at the heart of any transformation. It’s about being there for your customer when they need you. In this episode we hear from two inspiring marketers: Nick Dillon, Digital Innovation Manager at EDF and Carrie Seifer, GM for North America at Amdocs about the meaning of true customer experience.</p>

Customer experience should be at the heart of any transformation. It’s about being there for your customer when they need you. In this episode we hear from two inspiring marketers: Nick Dillon, Digital Innovation Manager at EDF and Carrie Seifer, GM for North America at Amdocs about the meaning of true customer experience.

E2: Customer centricity

After more than 12 months of global crisis, business leaders need more than ever to create, and nurture, resilience and the ability to cope with constant change. And not just in their teams.

Businesses today face constant questions and choices about their business models, digital innovations, cultural and societal purpose, and customer experience.

This is Modern Perspectives - the podcast where we hear from B2B leaders about how they’re tackling today’s challenges across strategy, systems and teams.

Business

Marketing

After more than 12 months of global crisis, business leaders need more than ever to create, and nurture, resilience and the ability to cope with constant change. And not just in their teams. Businesses today face constant questions and choices about their business models, digital innovations, cultural and societal purpose, and customer experience. This is Modern Perspectives - the podcast where we hear from B2B leaders about how they’re tackling today’s challenges across strategy, systems and teams.

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E2: Customer centricity

E2: Customer centricity