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Share E218: eCommerce Returns as a Tech & Data Enabled Customer Experience Initiative - Olivier Muller, Returnista - THE ECOMMERCE EDGE Podcast - 19 May 2023
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E218: eCommerce Returns as a Tech & Data Enabled Customer Experience Initiative - Olivier Muller, Returnista - THE ECOMMERCE EDGE Podcast - 19 May 2023
Oliver is the Co-Founder of Returnista - https://www.returnista.nl
Returnista is a SaaS based Returns Management Platform for eCommerce
Returnista's goal is simple: "Leading the way to zero returns" through their automated and optimized returns solution
Returnista also offers a novel 'exchange' service that helps brands lose fewer sales by ensuring the customer ultimately gets the product they want every time
Returnista also offers deep returns analytics down to SKU level so that merchants can address issues (typically substandard product info/content) that prompt high return rates in the first place
In this episode, Jason & Olivier discuss how brands can alter their thinking about returns and convert it from a necessary evil into a tech & data enabled strategic CX initiative
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By Jason Greenwood
4.9
88 ratings
Oliver is the Co-Founder of Returnista - https://www.returnista.nl
Returnista is a SaaS based Returns Management Platform for eCommerce
Returnista's goal is simple: "Leading the way to zero returns" through their automated and optimized returns solution
Returnista also offers a novel 'exchange' service that helps brands lose fewer sales by ensuring the customer ultimately gets the product they want every time
Returnista also offers deep returns analytics down to SKU level so that merchants can address issues (typically substandard product info/content) that prompt high return rates in the first place
In this episode, Jason & Olivier discuss how brands can alter their thinking about returns and convert it from a necessary evil into a tech & data enabled strategic CX initiative
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