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E24 - How a natural language processing (NLP) startup is helping companies to deliver a better CX
Today, our spotlight is on SentiSum, a UK-based startup that leverages AI and big data to help enterprises gain competitive advantage through natural-language processing on customer support tickets. This is part #1 in a two-part series featuring SentiSum (https://www.sentisum.com).To learn more about the customer experience they offer in this unique field, we are here with Founder and CEO Sharad Khandelwal. Sharad and I explore topics such as: 1.) New and innovative methods for navig...
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By James Buscaglio
5
44 ratings
Today, our spotlight is on SentiSum, a UK-based startup that leverages AI and big data to help enterprises gain competitive advantage through natural-language processing on customer support tickets. This is part #1 in a two-part series featuring SentiSum (https://www.sentisum.com).To learn more about the customer experience they offer in this unique field, we are here with Founder and CEO Sharad Khandelwal. Sharad and I explore topics such as: 1.) New and innovative methods for navig...