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E25 - The power of customer segmentation and starting small in CX delivery
Today our spotlight is on SentiSum, a UK-based startup that leverages AI and big data to help enterprises gain competitive advantage through natural-language processing on customer support tickets. This is part #2 in a two-part series featuring SentiSum (https://www.sentisum.com).We learned a lot from SentiSum founder and CEO Sharad Khandelwal in MicroAdvice E24 - How a natural language processing (NLP) startup is helping companies to deliver a better CX. This episode digs deeper into the sp...
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By James Buscaglio
5
44 ratings
Today our spotlight is on SentiSum, a UK-based startup that leverages AI and big data to help enterprises gain competitive advantage through natural-language processing on customer support tickets. This is part #2 in a two-part series featuring SentiSum (https://www.sentisum.com).We learned a lot from SentiSum founder and CEO Sharad Khandelwal in MicroAdvice E24 - How a natural language processing (NLP) startup is helping companies to deliver a better CX. This episode digs deeper into the sp...