Sign up to save your podcasts
Or
Share E27 - Applying the human element for superior Customer Success
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
E27 - Applying the human element for superior Customer Success
Today, our spotlight topic is on how customer-facing professionals can effectively use advanced technologies while still maintaining a human element for their customers.To better understand this concept, we’re here with Abby Hammer, Chief Customer Officer of a leading customer success platform, Churnzero. (Learn more at https://churnzero.net/)Abby and I address topics such as: 1.) The leading practices (among CSMs or other customer-facing professionals) for effectively using technolo...
View all episodes
By James Buscaglio
5
44 ratings
Today, our spotlight topic is on how customer-facing professionals can effectively use advanced technologies while still maintaining a human element for their customers.To better understand this concept, we’re here with Abby Hammer, Chief Customer Officer of a leading customer success platform, Churnzero. (Learn more at https://churnzero.net/)Abby and I address topics such as: 1.) The leading practices (among CSMs or other customer-facing professionals) for effectively using technolo...