One of the toughest things about managing can be gaining control in a workplace-escalated situation.  Here, we’ll review the SAR report, a tool that helps managers gain control of the situation on paper, ensure buy-in from superiors, then implement.  Stay tuned!  For additional related managerial topics, purchase "Rockstar Manager: From Theory to Practice" exclusively from Barnes & Noble: https://www.barnesandnoble.com/w/rockstar-manager-mary-kovach-phd/1139627991?ean=9781737360209