In this episode, host Jonathan Overall sits down with Rich Simmerman, co-founder of Cantaloupe AI, at the JFF Horizons Summit in New Orleans to tackle a pressing challenge in the hospitality industry: outdated, resume-driven hiring that fails both employers and job seekers. Drawing from Rich’s own journey—from managing a coffee shop in Carrollton to pioneering voice interview technology—Cantaloupe AI is replacing traditional job applications with conversational voice interviews. This hands-on, candidate-first approach helps employers screen every applicant, reduce early quits by nearly half, and create workforce matches that stick. Join us as we explore how human-centered AI is transforming first impressions, cutting turnover costs, and reshaping hiring in hotels and restaurants—all while empowering job seekers and businesses alike.